FAQ

Postage is flat rate at $7.95 and all orders over $99 receive free standard shipping.

Yes, we deliver Australia-wide. Unfortunately, in some cases we may not be able to deliver certain items to the door in regional or remote areas.

We endeavor to ship out your items within 24 hours during normal business days. You will receive a shipment confirmation with tracking information once ready. Your item (s) will be shipped from Brisbane, QLD and the time to reach you is dependent on your location.

Typically, customers in QLD/NSW/VIC will get their items within a shorter duration compared to customers based in WA, SA, TAS or NT. To get the most accurate information regarding your parcel, please track your item online.

If you think something went wrong with your delivery, simply contact us at sales@hamptonshome.com.au and we will get back to you as soon as possible.

Most of our items are pre-authorised as “Authority to Leave”, the courier will leave your parcel at a secure location if no one is at home to accept the delivery.

Otherwise, the courier will leave a calling card explaining how to pick up or arrange re-delivery, simply follow the instructions on the card to arrange a re-delivery.

When possible, we recommend you have your purchases delivered to your workplace address.

If the parcel is being delivered by Australia Post, please proceed to your designated Post Office for collection. 

Not all items can be delivered to PO boxes and parcel lockers, we are only sending small items weighing less than 5kg to PO boxes and Parcel Lockers at this stage.

Bulky items such as lighting or home decor are delivered via reputable national couriers, so we would appreciate if you can provide a physical address.

Yes, for certain items. We offer express delivery for smaller sized items such as cushions.

Some bulky items can be extremely expensive to courier via express delivery and hence it is not recommended.

Contact us sales@hamptonshome.com.au for a no-obligation quote.

We are really sorry if there is something wrong with your order.

In the unlikely event of receiving a damaged product, simply contact us at sales@hamptonshome.com.au and let us know what happened.

Good quality pictures taken with a camera or smartphone are always appreciated to allow us to understand better and improve. Do not remove the product from the original packaging when taking the photo.

Please include your name, your order number, contact details and state whether you'd prefer a refund or a replacement.

Damaged items will be replaced as soon as possible if the stock item is still available, or when the next shipment arrives.

In the unfortunate event of a single-run item that is sold out, we can only offer you the next colour choice, or a similar design. But of course, we will only proceed with your consent.

If you are not satisfied in any way, we will offer 100% refund for your damaged product(s) within 14 working days from our last communication.

We will make every effort to get back to you as soon as possible.

We implore that you choose your items carefully as exchanges or refunds are not provided for change of mind. Sale items are non-refundable.

We thoroughly check each item we send out but in the event that you are not entirely satisfied, and in compliance with Australian Consumer Law, we are happy to provide an exchange or refund under the following circumstances:

Items are faulty or damaged upon receipt:

A receipt or proof of purchase is provided.

Contact us within 7 days of receipt at sales@hamptonshome.com.au

The items are returned to us within 15 days.

Please ensure the items are returned unused, and in their original condition as was shipped to you.

Once your return is received & inspected, we will notify you. If approved, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Not at the moment, we currently do not have a showroom for you to view the products.  But we are working on establishing this service in the near future.

Time to time, we allow pick-ups strictly on an appointment basis. Please note that we provide free standard delivery for orders over $99.

We are based in South Brisbane, 15 mins drive from IKEA.

Please arrange via appointment at sales@hamptonshome.com.au

We are an online only retailer at this stage, but we are working towards the goal of having a showroom or B&M store in the not-so-distant future. 

We accept Paypal, American Express, Visa and Mastercard and Apple Pay. We also have Afterpay and Zip Pay.

We understand not all people have access to credit cards and Paypal. If you need to pay by bank transfer, please email us at sales@hamptonshome.com.au with the items name and quantity you would like to purchase and we can arrange an invoice to you as soon as possible.

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Click on our Live Chat button on the right side of the page, or if we are offline, simply leave us a message and we will get back to you as soon as we can.

Otherwise, fill up the form at ‘Contact Us’ or email us at sales@hamptonshome.com.au">sales@hamptonshome.com.au