FAQ

How much is postage?

Postage is flat rate at $10 and all orders over $99 (excludes furniture*) receive free standard shipping.

The freight costs for any furniture pieces will be added on the invoice after the order purchase. If you would like to obtain a quote for the freight costs before ordering, please contact us at sales@hamptonshome.au. This will help avoid any charges for restocking fees in the event that you need to cancel your order.

All orders will be processed and confirmed via e-mail once payment has been successfully made. Please ensure all details on your confirmation e-mail and are correct and notify us if there is any error as soon as possible. We are unable to correct errors in your shipping address once orders have been sent, so please double check that you have entered your address correctly. Redelivery costs might incur.

Do you deliver Australia-wide?

We aim to ship Australia wide to all areas. Unfortunately, in some cases we may not be able to deliver certain items to the door in extremely regional or remote areas, especially for bulky and oversized items.

Example, living on an offshore island with no main road access or several hundred kilometers away from the main city/town.

If you are located in an extremely remote/regional area and wish to place an order, please contact us in advance so we can ensure that your item can be delivered to your door.

A shipping top up fee can be applied to your order if you wish to proceed.

When will I receive my items?

We endeavor to ship out your items within 24 to 48 hours during normal business days.

Some bulky items are dispatched from a different warehouse and will take slightly longer to process. If you have a made to order item, processing times are stated in the product description. This may include artwork, doormats or other decor items.

You will receive a shipment confirmation with tracking information once ready. The time to reach you is dependent on your location.

Typically, customers in the East Coast areas QLD/NSW/VIC will get their items within a shorter duration compared to customers based in WA, SA, TAS or NT. To get the most accurate information regarding your parcel, please track your item online.

If you think something went wrong with your delivery, simply contact us at sales@hamptonshome.com.au and we will get back to you as soon as possible.

What if I am not home to accept my delivery?

Most of our items are pre-authorised as “Authority to Leave”, the courier will leave your parcel at a secure location if no one is at home to accept the delivery.

Otherwise, the courier will leave a calling card explaining how to pick up or arrange re-delivery, simply follow the instructions on the card to arrange a re-delivery.

When possible, we recommend you have your purchases delivered to your workplace address.

If the parcel is being delivered by Australia Post, please proceed to your designated Post Office for collection.

Can you send to PO boxes or Parcel Lockers?

Not all items can be delivered to PO boxes and parcel lockers, we are only sending small items weighing less than 5kg to PO boxes and Parcel Lockers at this stage.

Bulky items such as lighting or home decor are delivered via reputable national couriers, so we would appreciate if you can provide a physical address.

Do you offer express delivery?

Yes, for certain items. We offer flat rate express delivery for smaller sized items such as cushion covers..

Some bulky items can be extremely expensive to courier via express delivery and hence it is not recommended.

What if my item(s) are damaged?

We are really sorry if there is something wrong with your order.

In the unlikely event of receiving a damaged product, simply contact us at sales@hamptonshome.com.au and let us know what happened.

Good quality pictures taken with a camera or smartphone are always appreciated to allow us to understand better and improve. Do not remove the product from the original packaging when taking the photo.

Please include your name, your order number, contact details and state whether you'd prefer a refund or a replacement. To ensure the smooth functioning of our email system, we kindly request that customers refrain from attaching large files when sending emails to us, as it may cause an overload.

Damaged items will be replaced as soon as possible if the stock item is still available, or when the next shipment arrives.

In the unfortunate event of a single-run item that is sold out, we can only offer you the next colour choice, or a similar design. But of course, we will only proceed with your consent.

If you are not satisfied in any way, we will offer a 100% refund for your damaged product(s) within 14 working days from our last communication.

We will make every effort to get back to you as soon as possible.

Can I exchange or refund something that I don’t like?

Please take care when selecting your items, as Hamptons Home does not allow refunds or exchanges or cancellations simply for change of mind.

In some cases, all returned items need to be in its original packaging with tags, in a re-saleable condition. Only store credit will be issued.

A 15% restocking fee and return postage will apply to cover non- refundable bank fees and administrative costs,, if you wish a refund via your original method of payment. This applies to all orders, even if the item has not shipped out yet.

Due to the nature of custom made items such as framed artwork, personalised cushions and doormats, they are strictly not refundable. Cancellations may only be permitted if production has not started.

We thoroughly check each item we send out but in the event that you are not entirely satisfied, and in compliance with Australian Consumer Law, we are happy to provide an exchange or refund under the following circumstances:

Items are faulty or damaged upon receipt:

A receipt or proof of purchase is provided.

The items are returned to us within 15 days.

Please ensure the items are returned unused, and in their original condition as was shipped to you.

Once your return is received & inspected, we will notify you. If approved, then the refund will be processed and a store credit will automatically be applied to your account.

Can I view the item(s) before buying?

Not at the moment, we currently do not have a showroom for you to view the products.

All our items have professional photos that will help make the buying situation easier.

We are working on establishing this service in the near future.

Can I pick up my item(s)?

We do not offer pick up at this stage. Please note that we provide free standard delivery for orders over $99*

Please email us at sales@hamptonshome.com.au if you need more information.

Do you have a showroom or bricks-and-mortar store?

We are an online only retailer at this stage, but we are working towards the goal of having a showroom or B&M store in the not-so-distant future.

Our products has professional photos that will help make your decision easier.

What are your payment options?

We accept Paypal, American Express, Visa and Mastercard, Shoppay, Google Pay and Apple Pay. We also have various buy-now-pay-later options such as Afterpay, Zip Pay, Humm and Laybuy..

How do I know more about Hamptons Home?

Can’t find what you’re looking for?

Click on our Live Chat button on the right side of the page, or if we are offline, simply leave us a message and we will get back to you as soon as we can.

Otherwise, fill up the form at ‘Contact Us’ or email us at sales@hamptonshome.com.au

How do I take care of my cushion or throw?

To ensure the longevity of your cushions and maintain their pristine appearance, it is crucial to provide them with proper care.

Our cushion range is exquisitely decorative and requires proper care to maintain their beauty.

Maintain your cushion covers and throws by taking note of the following:

All cushion covers are handwash or dry-clean only.
Use a vacuum to remove dust on the surface.
Avoid using linen sprays or use them with caution. Sprays have chemicals or essential oils that may cause fabric to discolour, yellow, or stain in spots.
Avoid rubbing fabric, especially short-fibre fabrics such as slub cotton and polylinen. Rubbing fabrics against other fabrics can cause abrasion, creating tangling and pilling.
Use extreme caution when spraying a fabric with waterproof or stain-proof sprays, such as Scotchgard™. Such sprays may not be suitable for non-washable fabrics such as velvet. Always check your fabric’s suitability before application. It would be prudent to do a patch test first on an inconspicuous spot to determine colour fastness
Do not use cleaning products containing bleach.
Avoid leaving cushion covers near/out in the sun for long periods to prevent fading. The Australian climate can be especially harsh on all fabrics.